Research Note |
Corresponding author: Marina O. Gorshkova ( gorshkova_mo@gkl-kemerovo.ru ) © 2023 Marina O. Gorshkova, Polina S. Lebedeva.
This is an open access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Citation:
Gorshkova MO, Lebedeva PS (2023) The impact of transition to a remote work format on the mental health of employees. Population and Economics 7(1): 54-76. https://doi.org/10.3897/popecon.7.e90505
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The subject of employee mental well-being has recently been discussed in the Russian corporate world and now it is a hot topic. According to the survey results, most domestic companies consider the problem of employee burnout to be important and recognize its negative impact on the staff, while over half are reluctant to do anything about it. However, for those companies that started thinking about implementing employee psychological wellness programs before 2019, the pandemic accelerated the process. The purpose of our study is to identify the causal relationship between the shift to remote working in connection with the COVID-19 pandemic and the mental state of workers. In-depth interviews with HR managers of the Russian branches of six large international companies and econometric analysis were used in this work. The research reveals that the abrupt shift to work from home (WFH) had a negative impact on employee mental state, which forced the companies to promptly implement new measures to support their workers. Over time, the staff was able to adapt to the new environment, and the opposite effect was observed: during the subsequent waves, those who were at WFH felt more psychologically stable compared to those transferred to a remote format later.
mental health, work from home, personnel management, remote format
The SARS-CoV-2 coronavirus pandemic had a major impact on the world’s economy as well as negative consequences for physical health. Studies also bring up the psychological impact of COVID-19 (
There are a number of papers aimed at studying the consequences of the COVID-19 crisis for the working population and identifying key factors of this influence. First of all, let’s consider two articles which dataset provide the basis for this paper, thereby showing the novelty of our approach.
The first of these was an article by F.
The authors worked with the data from the first wave of the survey, paying much attention to the country effect in the differences in the impact of lockdowns: respondents from the UK noted a stronger direct effect of restrictions on health, financial condition and family relationships: they had a higher self-perception of psychological problems, that is, their mental state was worse according to the data in questionnaire SCL-27 (dedicated to mental state diagnosis). I addition, according to the data of the first part of the questionnaire, the sub-sample consisting of British people had more cases of infection, i.e. higher morbidity, which is an important result, since coronavirus also affects mental health.
The second work, based on the same dataset, is published by S.
It is worth noting that in both articles the authors focused on the mental health of respondents in general and its changes because of the pandemic, paying great attention to the results obtained after filling out the part of the schizotypal personality questionnaire. In this paper, we study a narrower issue, focusing on the effect of WFH, which has not been considered before.
In addition to these studies, we will review papers aimed at studying the consequences of the COVID-19 crisis for the mental health of employees and identifying key factors of this influence. For example, in the article by A.
The results showed that social media communication at work increased during the pandemic, which, according to the authors, should have led to a deterioration in the mental health of employees. It turned out that there is a difference in the effect for different groups of workers: those who were used to using social networks at work before the pandemic coped better, and their stress and fatigue levels decreased. One of the conclusions of the researchers was the understanding that building a balance between personal life and work, as well as mental well-being, help to cope with the corona crisis. This paper indicates the heterogeneity of the impact of the pandemic on employees, and emphasizes the importance of a competent policy behalf the companies’ HR managers and measures taken to improve the well-being of employees.
The work-life balance of those employees who started working remotely in connection with the COVID-19 outbreak had a positive effect on mental well-being. N. Yüceol et al. came to this result (2021). The main objective of the paper was to determine the impact of remote working on mental well-being, due to the Covid-19 pandemic. In this context, surveys were applied to 397 generation Y
According to C.
However, in foreign and domestic literature, the issue of the relationship between the format of work during the pandemic and the mental well-being of staff has not been sufficiently investigated. Therefore, in this study, we want to answer the question: “Has the transition to a remote format affected the mental health and well-being of employees, and if so, how?”.
The purpose of this study is to identify a causal relationship between the transition to a remote work format in connection with the COVID-19 pandemic and the condition of workers. It was interesting for us to compare the mental health of employees forced to work from home with those who did not change the format of work during the pandemic, aiming over time to isolate the effect of the remote format of work from the overall effect of the pandemic on mental well-being.
Based on the purpose of the study, the following research tasks can be distinguished:
Research methods:
The relevance of the study is driven by the fact that the problem of mental health is urgent today. For example, the clear majority of companies reported facing mental health issues with employees in 2020-2021. Deterioration of mental well-being is one of the serious risks associated with human resources around the world, so the discussion and formation of human resources strategies on this issue is key at this moment for companies around the world. Understanding the factors affecting employee well-being, including the optimal work format, will enable managers to intelligently shape the psychological environment and conditions for productive work in both the short and long term.
Besides, for further work, we put forward the following hypotheses:
Before proceeding directly to econometric calculations, we should notably mention the dataset design used in this paper.
The data were collected by researcher F. Knolle et al. to study a related topic (in the part devoted to the literature review, we explained in detail the scientific novelty of our paper in comparison with those published). Respondents mainly from Germany and the UK were asked to take an online survey on the EvaSys platform (https://www.evasys.de, Electric Paper Evaluationssysteme GmbH, Luneburg, Germany). Following the snowball sampling strategy
4 waves of the survey were conducted: in the spring and autumn of 2020, in the winter and spring of 2021. The completion of the survey took approximately 35 min. The respondents took part voluntarily and did not receive monetary compensation.
We conducted a preliminary analysis of the variables, highlighting only those that directly relate to the research topic and are control ones. The interpretation of the variables is presented in Appendix 1, and the descriptive statistics are given below (see Table
Variables | N | Mean | St. Dev. | Min | Median | Max |
Suspected_Co19 | 2.329 | 0.19 | 0.39 | 0 | 0 | 1 |
Work_NoChange | 2.341 | 0.23 | 0.42 | 0 | 0 | 1 |
Work_HomeOffice | 2.341 | 0.43 | 0.50 | 0 | 0 | 1 |
Work_ReductionHours | 2.341 | 0.09 | 0.28 | 0 | 0 | 1 |
Work_UnpaidLeave | 2.341 | 0.02 | 0.13 | 0 | 0 | 1 |
Work_LostJob | 2.341 | 0.04 | 0.20 | 0 | 0 | 1 |
Work_Overtime | 2.341 | 0.10 | 0.30 | 0 | 0 | 1 |
Children_atHome | 2.311 | 0.32 | 0.47 | 0 | 0 | 1 |
Exercise | 2.335 | 2.39 | 1.20 | 1 | 2 | 5 |
gender_2 | 2.298 | 0.76 | 0.49 | 0 | 1 | 3 |
age | 2.313 | 43.12 | 15.52 | 17 | 42 | 93 |
Country_residence | 2.341 | 0.23 | 0.42 | 0 | 0 | 1 |
Higher_education_self* | 2.332 | 0.82 | 0.39 | 0 | 1 | 1 |
MentalHealthStatus_BeforeCo19 | 2.312 | 2.58 | 1.06 | 1 | 2 | 5 |
MentalHealthStatus_now | 1.542 | 3.31 | 1.12 | 1 | 3 | 5 |
We conducted an initial analysis of the results and received the following:
To assess the degree of closeness of the relationship between variables and to identify the direction of the relationship, we constructed a correlation matrix (see Figure
Correlation matrix of characteristics. Source: compiled by the authors according to
There is a negative correlation between the indicator of mental health and remote format of work. However, according to the survey design, the lower the indicator of mental health, the better it actually is
We also plotted the distribution density of the mental health indicator to compare respondents who worked remotely and from the office during the pandemic. They show that the mental state of people who worked from home is better than that of those survey participants who did not change the format of work (see Figure
Distribution density of the mental health indicator for respondents who worked remotely and from the office during the pandemic. Source: compiled by the authors according to
Having studied the entire econometric apparatus in the scientific literature on related topics, we came to the conclusion that it is worth starting the work with a linear regression constructed be means of the least squares method.
Taking the mental state of an individual as a dependent variable, we set all other variables as regressors (except for the individual participant number and the observation code). After checking them for multicollinearity, we found out that it is missing from the data, since all the obtained VIF coefficients are less than 5 (see Table
Timepoint | Suspected_Co19 | Work_NoChange |
1.045866 | 1.029186 | 1.372785 |
Work_HomeOffice | Work_ReductionHours | Work_UnpaidLeave |
1.370682 | 1.083768 | 1.019067 |
Work_LostJob | Work_Overtime | Children_atHome |
1.078923 | 1.0966614 | 1.055766 |
Exercise | gender_2 | age |
1.060835 | 1.013172 | 1.156627 |
Country_residency | Highest_education_self | MentalHealthStatus_BeforeCo19 |
1.067035 | 1.083099 | 1.047809 |
It should also be noted that despite the low value of the VIF coefficient, it is necessary to more accurately disclose the definition of the variables “overtime” and “reduction of hours of work” and justify their simultaneous inclusion in the model. At first glance, if an individual had a decrease in working hours (Work_ReductionHours = 1), then it can be concluded that there is no overtime work (Work_Overtime = 0). Conversely, if an individual worked overtime (Work_Overtime = 1), then he did not have a decrease in working hours (Work_ReductionHours = 0). However, there are other combinations of these two variables: an individual can get a formal limitation of working hours (Work_ReductionHours = 1), but in fact overwork relative to the specified limitation (Work_Overtime = 1) and vice versa. It follows that there is no unambiguous relationship between the combinations of values of these variables. Accordingly, there is no linear relationship between the variables, and the both should be included in the model.
Then we improved the model based on the Akaike criterion, obtaining an optimal set of regressors and an MLS model. We also conducted a model comparison test and received a p-value of 0.8778, which means that at all levels of significance, the “short” model is more accurate (the corresponding screenshot of the console in R is given in Appendix 2. Statistical tests)
However, such a model may be incorrect, since there may be a temporary effect due to the presence of several waves of the pandemic, which is reflected in the Timepoint variable. Therefore, we introduce models with random and fixed time effects into the analysis. After conducting the necessary tests to compare all the models, we found out that the model with random effects is optimal from an econometric point of view (see Table
Name of the test | p-value | Result |
Breusch-Pagan Test (MLS or FE) | 0.9409 | The MLS model is better |
F test (RE or MLS) | < 2.2e-16 | A model with random effects is better |
We also conducted a series of tests for heteroscedasticity for all models, according to the p-value of which (3.315e-06 for MLS; 4.206e-07 for FE and 4.206e-07 for RE, the screenshots are also given in Appendix 2. Statistical tests) it is advisable to use robust standard errors to determine the significance of variables and test hypotheses. Then we formed a summary table with the evaluation results of all three models (see Table
Results of evaluation of pool regression models, with fixed and random effects
Dependent variable: | |||
MentalHealthStatus_now | |||
OLS | panel | ||
linear | |||
Pooled | FE | RE | |
(1) | (2) | (3) | |
Timepoint | 022*** | ||
(0.03) | |||
Suspected_Co19 | 0.15** | 0.15*** | 017*** |
Work_HomeOffice1 | -0.10* | -0.13** | -0.10** |
(0.06) | (0.06) | (0.05) | |
Work_ReductionHours | 0.22** | 0.25** | 0.20** |
(0.09) | (0.12) | (0.09) | |
Work_LostJob | 0.22 | 0.26* | 0.26 |
(0.15) | (0.15) | (0.17) | |
Work_Overtime | 0.16* | 0.10 | 0.13 |
(0.09) | (0.06) | (0.08) | |
Children_atHome | 0.15*** | 0.18*** | 0.16*** |
(0.05) | (0.01) | (0.03) | |
Exercise | -0.10*** | 0.10*** | 0.11*** |
(0.02) | (0.02) | (0.004) | |
age | -0.01*** | -0.01*** | -0.01*** |
(0.002) | (0.003) | (0.002) | |
Highest_education_self | -0.25*** | -0.33*** | -0.26*** |
(0.07) | (0.07) | (0.04) | |
MentalHealthStatus_BeforeCo19 | 0.40*** | 0.34*** | 0.38*** |
(0.03) | (0.03) | (0.05) | |
Constant | 2.21*** | 2.93*** | |
(0.17) | (0.31) | ||
Observations | 1,470 | 1,470 | 1,470 |
R2 | 0.22 | 0.18 | 0.19 |
Adjusted R2 | 0.21 | -0.30 | 0.19 |
Residual Std. Error | 0.99 | ||
F Statistic | 37.12*** | 19.81*** | 350.21*** |
Note: | *p<0.1; | **p<0.05; | ***p<0.01 |
Let’s give a statistical interpretation to some variables in a model with random effects:
For a more detailed study, we plotted the dynamics of the average value of the mental health indicator depending on the survey wave for those who worked remotely from home all this time, and those who worked from the office (see Figure
Chart of the dynamics of the average value of the mental health indicator for two groups of respondents, depending on the wave of the survey. Source: compiled by the authors according to
The effect of time and the tightening of covid restrictions during the third wave of the survey is clearly traced here: there is a significant deterioration in the average value of the mental health
The situation among those who worked at the office is the exact opposite: during the strengthening of the lockdown, due to the lack of relevant experience, they could not adapt to the changed conditions, which made them feel more depressed in the future: the average for this group increased by 0.005 units during the transition from the third to the fourth wave. All these conclusions are confirmed by the dynamics of the group averages in the context of the survey waves (see Table
Timepoint = 2 | Timepoint = 3 | Timepoint = 4 | |
10/09/2020 – 18/10/2020 | 10/01/2021 – 07/02/2021 | 01/05/2021 – 31/05/2021 | |
Average value of the mental health index for those who worked remotely. | 2.990 | 3.378 | 3.359 |
Average value of the mental health index for those who worked at the office. | 3.085 | 3.468 | 3.473 |
Let us turn to the meaningful interpretation of the obtained coefficients. Here it is also worth noting that the conclusions concerning the interpretation of the remaining variables apply to both formats of work in the pandemic.
This approach may still be unreliable, since the number of values that the dependent variable can take is finite. This method does not guarantee that the estimate of the dependent variable will be strictly in the range from 1 to 5. Therefore, we turned to another method that is often used in this kind of research — ordered logistic regression (see Table
Dependent variable: | |||
MentalHealthStatus_now | |||
(1) | (2) | (3) | |
Suspected_Co19 | 0.31 | 0.39** | 0.16 |
(0.23) | (0.20) | (0.21) | |
Work_HomeOffice1 | -0.16 | -0.04 | -0.30* |
(0.18) | (0.17) | (0.18) | |
Work_ReductionHours | 0.23 | 0.61** | 0.29 |
(0.30) | (0.26) | (0.37) | |
Work_LostJob | 1.35** | 0.53 | 0.01 |
(0.55) | (0.36) | (0.44) | |
Work_Overtime | 0.01 | 0.43* | 0.59* |
(0.26) | (0.25) | (0.33) | |
Children_atHome | 0.20 | 0.13 | 0.36** |
(0.19) | (0.17) | (0.18) | |
Exercise | -0.19** | -0.17** | -0.18** |
(0.09) | (0.07) | (0.08) | |
age | -0.01 | -0.01** | -0.02*** |
(0.01) | (0.01) | (0.01) | |
Highest_education_self | 0.01 | -0.52*** | -0.39* |
(0.26) | (0.20) | (0.23) | |
MentalHealthStatus_BeforeCo19 | 1.40*** | 0.62*** | 0.67*** |
(0.11) | (0.09) | (0.09) | |
Observations | 467 | 528 | 475 |
Note: | *p<0.1; | **p<0.05; | ***p<0.01 |
To interpret the coefficients, we used a graphical method to understand the impact of the work format on the probability of what level of mental health the respondent had in a particular wave of the survey.
So, if we consider the second wave of the survey, we can say that for those who worked remotely from home in the autumn of 2020 the probability of having a better mental state score turned out to be higher on average, other things being equal (see Figure
As for the third wave of the survey (see Figure
In May 2021, people working remotely from home adapted to the new format. Most employees found a new, most comfortable model of work and interaction within the company. Of course, as we suppose, organizational and technical solutions of personnel management specialists played a major role. As a result, looking at the graph, we can say that those who worked remotely from home in May 2021 are more likely to have a better mental state indicator, on average higher, other things being equal (see Figure
Graphical interpretation of coefficients for the respondent’s mental health indicator in the second wave of the survey. Source: compiled by the authors according to
Graphical interpretation of coefficients for the respondent’s mental health indicator in the third wave of the survey. Source: compiled by the authors according to
The COVID-19 pandemic has led to the spread of remote work as a response to government measures to limit the increase in the incidence of the population. Our study was aimed at examining the effect of the remote format of work during the pandemic on mental health of workers from Germany and the UK. We were able to demonstrate that there is a causal relationship between the mental health of respondents during the pandemic and their work format. While noting that here we were interested in investigating the only significant effect for each moment of time in order to interpret it more correctly. In comparison with the pre-pandemic period, respondents assessed their mental state worse. However, those who worked remotely from home and over time got used to the new format of work, adapted better to the COVID-19 crisis, and began to note an improvement in their mental health compared to those who continued to work at the office. All this enables asserting that the purpose of our research has been achieved.
Besides, at the beginning of our work, we put forward a number of hypotheses to be tested while working on various econometric models (remarkably, that they all give consistent results, which enables bringing up the stability of the results):
In December 2021, in-depth interviews were conducted with HR managers of Russian branches of six large international companies as part of a project on the impact of remote work on health and productivity of employees in the pandemic. It is worth noting that these were mainly companies from the IT sector, but the surveys were conducted anonymously, so more detailed information is not provided in the text of the paper.
While interviewing, were conducted periodic pulse surveys to measure the indicator of mental health. The results showed that during the first lockdown, due to the transition to a remote work format, employees faced a deterioration in their mental state and needed additional psychological help. This trend forced HR managers and company executives to promptly implement new measures to support employees:
And then, after determining the goals of organizational decisions, the timely implementation of the programs themselves in the most relevant areas.
According to pulse surveys conducted at companies, all these measures, as well as employee adjusting to the new work format, had a positive impact on mental health of the staff. Of course, the experience of the pandemic revealed the need to monitor the condition of employees, including mental one. Following the need some companies employed specialists for monitoring the development of the employee well-being indicator to minimize any possible risks.
It is important to note that in the companies which had spelt out the rules for remote work even before the pandemic, the model of manager – subordinate interaction hardly changed. In fact, the employees turned out to be ready to switch to the new format, because all the methods of interaction, remote information systems and online access had been worked out. However, despite the chance of WFH before the pandemic, almost none of the employees had used it for two reasons:
After the experience of working remotely during the pandemic, the results of the surveys revealed that both employees and managers would prefer a hybrid work format. The decision to maintain the hybrid format, in turn, will help to optimize office spaces, reduce their maintenance costs and introduce a “hot desk” system, i.e. instead of a fixed workplace, the employee occupies a vacant one.
The following offers the recommendations developed on the bases of companies’ experience and the research aiming at improving the organization of labour in remote format:
It should be noted that the proposed recommendations on personnel policy are not universal, since the measures taken to support the mental health of the young able-bodied population differ from the measures aimed at maintaining the mental health of workers of older age groups. The separation of recommendations and the analysis of their heterogeneous effects is a field for further research, since this issue requires a more detailed analysis in terms of the perception of various age groups of certain measures to maintain the mental well–being of employees. Moreover, the introduction of such events is also closely related to the corporate culture of the organization.
This study examined the introduction of a remote work format as a response strategy to the COVID-19 pandemic and its impact on the mental health of employees.
The abrupt transition to a new remote format had negative consequences for company personnel, since most employees and employers had experienced remote work for the first time. So, in the course of the conducted research, it turned out that employees faced burnout, loss of balance between work and personal life, as well as a sense of involvement and belonging. All these problems are actualized in the context of global competitiveness due to the rethinking of the value of human capital.
Under the current conditions, it is important for executives and HR managers of companies to adopt new organizational and technical solutions in order to use all the advantages and minimize the negative consequences of remote work for the well-being of remote workers.
Within the framework of this paper, we examined modern studies, affecting the issues of the relationship between the mental health of employees and the transition to a remote work format. Besides, by means of econometric modeling, we revealed the relationship between the variables of our interest, and tested a number of hypotheses.
In conclusion, we would like to outline the prospects for further research on this topic: the fact is that the accuracy indicators in the models we have obtained are quite small. It seems to us that this may be due to the omission of significant variables that, because of the limited data set, could not be added to the analysis: for instance, an individual’s monthly income, the level of interpersonal communications, the atmosphere in the working team, the availability of supportive measures to adapt to the new reality from the employer (online teambuilding), relationships within the household, the level of physical health of the respondent, since it has been scientifically proven that the quality of body health affects the mental health of an individual, the size of the household and other variables that could potentially be significant.
We cannot but note some problems and limitations of the study: in addition to the possible omission of significant variables, which is discussed in the section on the logistic regression model, there are following limitations:
From our point of view, conducting this kind of research (even in a post-covid reality) will allow employers to understand their employees more accurately and develop appropriate measures to stimulate their effective work.
№ | Variable name | Decoding |
---|---|---|
1. | Timepoint | Time of surveys for data collection 1, if the observation belongs to the “Spring 2020 survey”: 27/04/2020 - 31/05/2020, 2, if the observation refers to “Autumn 2020 survey”: 10/09/2020 – 18/10/2020; 3, if the observation refers to “Winter 2021 survey”: 10/01/2021 – 07/02/2021; 4, if the observation refers to “Spring 2021 survey»: 01/05/2021 – 31/05/2021 |
2. | Participant_Nr | Individual number of the survey participant |
3. | Consent | Consent to processing of personal data 1, if they gave consent to data processing 0, if they did not give consent in the first wave of the survey 2, they did not give consent in subsequent waves |
4. | Suspected_Co19 | The fact of contracting COVID-19 Binary variable, equal to 1 if the respondent has a positive test result, the presence of symptoms or a virus is diagnosed, and 0 otherwise |
5. | Work_NoChange | No changes in work format A binary variable equal to 1 if the format of the work has not changed, and 0 if it has changed |
6. | Work_HomeOffice | Remote work format Binary variable equal to 1 if the individual switched to a remote work format, and 0 if not |
7. | Work_ReductionHours | Reduction of the individual’s working hours A binary variable equal to 1 if the individual’s working hours have decreased, and 0 if not |
8. | Work_UnpaidLeave | Binary variable equal to 1 if the individual was sent on forced unpaid leave, and 0 if not |
9. | Work_LostJob | Binary variable equal to 1 if the individual lost his job, and 0 if not |
10. | Work_Overtime | Binary variable equal to 1 if the individual worked overtime, 0 if not |
11. | Children_atHome | Binary variable equal to 1 if the individual has children living with him and 0 if not |
12. | Exercise | Number of days per week that an individual devoted to physical activity |
13. | gender_2 | Variable responsible for the gender of the participant: 1, if female 0, if male 3, if non-binary |
14. | age | Age of the participant |
15. | Country_residence | Respondent’s country of residence 1 if the respondent lives in the UK 0 if the respondent lives in Germany |
16. | Higher_education_self | Education of the individual: 1, have a higher education 0, otherwise |
17. | MentalHealthStatus_BeforeCo19 | The parameter of the respondent’s own mental health before the pandemic 1 - excellent mental health 2 - very good 3 - good 4 - normal 5 - bad |
18. | MentalHealthStatus_now | The parameter of his mental health assessed by the respondent himself at the moment is 1 - excellent mental health 2 - very good 3 - good 4 - normal 5 - bad |
19. | Code | Individual surveillance code |
Analysis of Variance Table | ||||||
Res. Df | RSS | Df | Sum of Sq | F | Pr (>F) | |
1 | 1458 | 1421.0 | ||||
2 | 1454 | 1419.9 | 4 | 1.1732 | 0.3004 | 0.8778 |
F test for time effects | ||
F=0.88533 | df1=526, df2=932 | p-value = 0.9409 |
alternative hypothesis: significant effects |
Lagrange Multiplier Test (Breusch-Pagan) | ||
chisq=487.97 | df=1 | p-value < 2.2e-16 |
alternative hypothesis: significant effects |
We, students of the Faculty of Economics of Moscow State University, are working on a project on the impact of the remote format of work on the health and productivity of employees during the pandemic. We are interested in real cases and measures taken by companies within the framework of this topic. The interview consists of three sections: questions about physical and mental health as well as productivity of employees. Then, we suggest you familiarize yourself with an approximate list of questions. We guarantee the anonymity of the data received.
First, please tell us about your company and the position you hold. In which HR department (if there is a division) do you work? What functions do you perform?
Which of the three sections of the interview is closer to you? Which ones do you directly relate to in your work? What kind of information do you possess? Do you have any data from colleagues?
If the respondent answered affirmatively, the following questions were asked:
If the respondent answered affirmatively, the following questions were asked:
If the respondent answered that the changes were negative, then the following questions were asked:
If the respondent answered that the changes were negative, then the following questions were asked:
If the respondent answered that the changes were positive, then the following questions were asked:
Marina O. Gorshkova bachelor student of the Faculty of Economics of Lomonosov Moscow State University, Moscow, 119991, Russia. Email: gorshkova_mo@gkl-kemerovo.ru
Polina S. Lebedeva bachelor student of the Faculty of Economics of Lomonosov Moscow State University, Moscow, 119991, Russia. Email: poljalebedeva@yandex.ru